- PTC, Group Series, HDX
- An End of Life (EOL) on the Polycom Touch Control (PTC) will necessitate a hardware change for the Group Series PTC from rev 5 to rev 6
- This change impacts the HDX PTC as well
- As a result of the hardware update, PTC v4.0.0 software maintains compatibility with Rev 5 PTC hardware, but will not be compatible with Rev 6 PTC hardware.
- Hardware and software compatibility issues can occur if:
- A Group Series rev 6 PTC hardware is shipped to pair with a v18.104.22.168 Group Series hardware
- An HDX rev 6 PTC hardware is shipped to pair with a HDX hardware running Sunlight or earlier versions of software
- PTC HW version 4 is not compatible with or supported with the Group Series products
- PTC HW needs to be at version 5 or 6 to be compatible with Group Series
- All PTC v4.x software will run on PTC HW rev 5.
- PTC HW rev 6 needs PTC v4.0.1 software as a minimum.
- PTC HW rev 6 will be supported with PTC v4.0.1 software (and future software releases going forward)
- PTC v4.0.1 is compatible on PTC HW rev 5 and rev 6
- PTC and HDX versions that support the new PTC HW Rev 6 will begin with version 1.7 and HDX V3.1.1.
- PTC and HDX versions before v1.7 and v3.1.1 will only run on HW Rev 5
- The Polycom Touch Control is supported on the following HDX products:
- Polycom HDX 9000 series, Polycom HDX 8000 series, Polycom HDX 7000 series, Polycom HDX 6000 series, and the Polycom HDX 4500 systems can be controlled by the Polycom Touch Control
- The SoundStructure is supported by Polycom Touch Control
- The entire RealPresence Group Series is supported by the Polycom Touch Control
Hardware identification, dates for introduction:
|Introduced||Price list part||FRU part||Logo||Bottom marked with||Software used on:||Hardware rev notes|
|Dec, 2010||2200-30070-001||2200-30070-001||Triangles||May be a 2201 part number or 2200-30070-001||HDX with software starting at version 3.0||Original rev 4 & 5. Rev 4 internal only|
|Jan, 2013||2200-30070-002||2200-30070-002||Circles||2200-30070-002||RealPresence Group Series starting with 4.0||Rev 6|
|TBD, March, 2013||8200-30070-002||2200-300n70-002||Circles||2200-30070-002||RealPresence Group Series starting with 4.0||Rev 6|
|TBD, March, 2013||8200-30070-006||2200-30070-006||Triangles||2200-30070-006||HDX with software starting at version 3.1||Rev 6, board revision.|
- Load all PTC rev 6 HW with PTC v4.0.1 (as a minimum) in order to run properly.