Out of Box Experience with Crestron Flex for Zoom Rooms

If you have a new system, you will go through the Out of Box Experience (OOBE for Zoom Rooms) and will be setting it up for the first time. Here are some tips to get the system up to date and on the latest Windows supported version along with the latest Zoom Room app version.

My base system is a Windows 1803 17134.191 build, it has the Zoom Room app version 4.5.0 (1032.0906) and Crestron app version 800. At the time of writing this, the latest revisions are Windows 2004, Zoom Room App 5.0.2, and Crestron app version 801. This would also be the case if you re-imaged a system with a fresh installation. If you need to recover a system, this takes around one hour to bring it back to the OOBE. It will take four and a half minutes to re-image a single display Crestron Flex system, so a M130, B140 or C140. It will then take around 7 minutes to complete the initial Windows setup and you will be presented with the Zoom Room app as shown below.

Zoom Room – OOBE

Now to enter the desktop of this version, simply press CTRL+ALT+DEL and then select sign out. Then sign in as the administrator account. The default password can be found on the Crestron support site.

Signing out of the Zoom app

Now we need to head into the Windows Setting, Windows Updates and check for Updates.

Once we check for updates, this process will take around 30 minutes, depending on your internet connection.

Windows Updates

Once all the Windows Updates have been downloaded and installed, press the restart button.

Installing Windows Update

Once the system restarts, log back into the desktop side and run Windows Update again. There will be some more updates available.

Second round of Windows Update

Once downloads have finished, click Restart Now and then again, once back into the Zoom app, head back to the desktop and check for updates again. This time we will see it slightly differently. It will be a feature update to Windows build 1909. Select Download and install now. Depending on your internet connection, the download will take 15 minutes.

Windows 1909 Feature Update

One it has downloaded, it will then install 1909 and reboot a few times. This will take around 3 hours to complete the update.

Installing Windows 1909 Updates

Once the update has completed the system rebooted, you will be back at the Zoom Room app. Again, head to the desktop and collect any other Windows Updates post 1909 installation.

Finally run the nightly task from the Task Scheduler to do any final other updates. This will also update the Crestron app (if there is an update).

Task Scheduler

The final step now is to get the Zoom Room app updated. This can be done from the Zoom Admin portal. Log into the portal and head to Zoom Rooms.

Zoom Room Portal

Next we are going to add a new room and give it some details and the location.

Adding a Zoom Room

Once added, I now have the option of adding the room to the portal by signing in or using the 16 digit code. Using the code is much easier.

Zoom Room Overview

Over on the Crestron Flex Zoom Room, you can now enter the 16 digit code to bring it online. Simply select Sign In from the home screen.

Sign in to a Zoom Room

By using the activation code, it means you do not need to provide any password credentials to 3rd party installers.

Enter Activation Code
Type in the code

Once signed in, you will see the naming details.

Signed in Zoom Room

Now we can head back to the room system in the Zoom Room portal and see the version number and select Upgrade. The system will then update in around 30 minutes as long as the system is not in a call.

Upgrading a Zoom Room

And that is it, a Zoom Room fully updated to the latest software releases.

Any questions, let me know.

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